Professional Summary

I’m a Senior Technical Analyst who is driven by using technology to improve profitability and streamline processes. At Verizon Wireless, I used resource balancing to streamline the existing Exchange email system resulting in a 40% reduction of server hardware and a 59% reduction of unused data. This saved Verizon Wireless real money in the form of reduced power consumption, fewer hardware maintenance contracts, fewer software licenses, and better resource utilization. I’m proud to say that I was part of a team that used technology to provide value added solutions for the entire company. I'm fanatical about the constantly changing landscape of technology and it’s uses in the business world. I feel my proven problem solving skills and adaptability are a direct result of my enthusiasm for information technology.

Career Highlights

· I was a key member of a team that designed and implemented several VMware environments which reduced server power consumption, made server deployment easier, and created better resource utilization.

· I engineered, tested, documented, and implemented a server and Exchange disaster recovery plan that included software and hardware redundancy.

· I was a key member of a team that implemented Symantec Enterprise Vault for Exchange 2003.

· I streamlined the existing Exchange email system resulting in a 40% reduction of server hardware.

· I reduced data in the Exchange Public Folder system by 59% which increased server stability.

· I collaborate regularly with vendors, internal customers and other departments to deliver technology-driven cost reduction solutions.

Technical Proficiency

Hardware Experience
HP Proliant series servers, Dell Poweredge series servers, EMC Clariion series SANs, EMC Centera series SANs, HP Storageworks EVA series SANs, Dell Equallogic SAN arrays, Cisco routers and switches, Brocade SAN switches, HBA cards, raised floor data center environment, cat5 and fibre channel cabling, various smartphone devices, desktop PC hardware.

Software Experience
All versions of Microsoft Windows Server, Microsoft Exchange Server (5.5, 2000, 2003, 2007), Blackberry Enterprise Server (ver 3, 4) , VMware (3.5, Vsphere), Microsoft Virtual PC, Symantec Enterprise Vault, Altiris rapid deployment, EMC Avamar, Symantec / Veritas NetBackup, Biscom Faxcom server, Microsoft SQL, Microsoft IIS, Microsoft Sharepoint, Microsoft Office.

Relevant Technical Training
(2004B) Implementing and Managing MS Exchange Server 2003
(2154B) Implementing and Administering MS Windows 2000 Directory Services
(1573AC) Designing MS Exchange 2000 for the Enterprise
(T401-V4) Techceleration for MS Exchange 5.5
Symantec Enterprise Vault for Exchange: Administration

Work Experience 1998 to 2009

Verizon Wireless - Irvine, CA
September 2000 to October 2009
Sr. Technical Analyst - Server, Infrastructure and Messaging - End User Support

I was a key member of the End User Support's Server, Infrastructure and Messaging team.
· Build, configure and maintain Windows (W2K, W2K3, W2K8) Servers (Exchange, print and file servers, specialized application servers).
· Maintain VMware environment including hardware and software upgrades.
· Administration and maintenance of a large MS Exchange (2003 and 2007) email system.
· Maintain 99.95% availability of mission critical systems.
· Maintain internal Blackberry Enterprise Server.
· Maintenance of enterprise server backup systems (Avamar and Netbackup).
· Administration and maintenance of a large Active Directory network.
· Daily troubleshooting and support of internal customer's desktop computers, user accounts, email accounts, and specialized applications.
· Migrated over 12000 users from Exchange 5.5 to Exchange 2003.

Verizon Wireless - Irvine, CA
December 1999 to September 2000
Business Operations Analyst - E-Care Operations
Technical project management position.

· Establish a specialized customer care team to support Verizon's Mobile Internet line of products (smartphones).
· Create and implement a web based online reference tool and computer based training for newly hired customer care representatives.
· Create and conduct new hire technical training classes for customer care representatives.

Air Touch Cellular- Irvine, CA
September 1998 to December 1999
End User Support Analyst II - Planning and Engineering

· Third and fourth tier technical support of escalated issues.
· Research, test, document and implement new department-wide hardware and software.
· Develop project plans and schedules.
· Maintain and troubleshoot a mixed Netware and Microsoft Networking LAN.